Is There a Joomla Customer Service Phone Number?

First time clients often ask us (during their first call) the following question: “Is there a Joomla Customer Service Number I can call?” Our answer is always as follows: “Since Joomla is free, then there is no official phone number that you can call to get support”.

Joomla support is usually handled by third party companies, such as itoctopus. The Joomla team is only responsible for fixing bugs and updating the Joomla software, they don’t fix individual websites and they don’t answer questions pertaining to the installation/maintenance of a Joomla instance on a specific website.

How come, you may ask?

Well, 1% of the world’s websites are powered by Joomla, and there are only a dozen or so developers working on the software. Imagine the amount of work that they will have if they start supporting each and every website, not to mention, that this work will be expected for free (because Joomla is free).

So who should you call for support in case your run into problems with your Joomla website?

Well, you can call us! We are trusted by our clients (who range from individuals to financial institutions), we are experts in Joomla, and we are very friendly. Not to mention, of course, that we have a 24/7/365 Joomla hotline in case of an emergency. If you don’t want to work with us (for one reason or the other), then your best option is to find another Joomla company that will help you. Here are the questions that you should ask before dealing with a Joomla support company:

• How long have you been in business?

  Avoid companies that started yesterday – these companies may vanish into thin air tomorrow.

• Will you be immediately available if I have another problem with my website?

  A company that takes your business seriously should always be instantly available to serve you.

• Can I call you at 2 AM in the morning?

  Many websites experience problems during off hours – you should ensure that this company will take care of your website even in non-working hours.

• Will I have to pay money if you were not able to fix the problem?

  Obviously you shouldn’t pay any money if they didn’t get the work done.

• What will you do with my website credentials once you have finished the work?

  They should answer immediately that they will destroy them. If they hesitate this means that they usually leave them in their inbox, or worse, printed and thrown on a table somewhere, maybe in the conference room!

• Can I rely on you?

  If we had a dime every time a client comes to us and tells us that the company/individual he was working with left him on his own, we’d have a fortune. Ensure that you will be dealing with a company that will not leave you on your own in the middle of the road.

Other questions to ask (this time for yourself): Do they look like they are easy to work with? Do they seem to be experts in Joomla? Will they help me achieve my goals?

So, again, there is no Joomla Customer Support Number, but there are many commercial companies that are willing to help you, you just need to make sure you’re dealing with the right people!